We're here to help

OpenHangar is built and run by pilots. If you have a question, run into an issue, or want to give feedback, reach out directly.

support@o-hangar.com

Frequently asked questions

How do I list my hangar?
Open the app and tap "List your hangar." Set your nightly rate and availability, add photos and dimensions, and upload your certificate of insurance (PDF or photo). We review your insurance — usually within 24 hours — and once it's approved your listing goes live for pilots to book. You can edit it anytime.
How does payment work?
Pilots pay securely in the app the moment they book — payments run through Stripe. Owners connect a Stripe account and are paid out directly after the booking begins; no cash on the ramp, no chasing checks. OpenHangar takes a 12% fee on each booking (our first 50 founding owners pay zero, forever). Receipts live in the app for both sides.
What insurance is required?
Aircraft insurance is required on both sides. Before your listing goes live (owners) and before you book (pilots), you'll upload your certificate of insurance — a PDF or photo — right in the app. We review it, usually within 24 hours, and your COI status shows as pending, approved, or expired. This protects you and the hangar owner. If your coverage lapses, we'll ask you to re-upload before your next booking.
How do I cancel a booking?
Open the booking in the app and tap "Cancel." Most listings offer free cancellation up to 48 hours before arrival — the exact policy is shown on each listing before you book. If weather forces a diversion or plans change last-minute, message the owner or email support@o-hangar.com and we'll help sort it out.
Is OpenHangar available outside the US?
Not yet. OpenHangar serves airports across the United States, and we're rolling out Texas-first as we grow. If you'd like to see us at a field near you, email support@o-hangar.com — it genuinely helps us decide where to expand next.